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Shipping / Return Policy


We have local production in 34 countries thanks to our more than 100 production partners. Distributed production across multiple locations does not only speed up delivery times but also helps reduce costs, carbon emissions and enables you and your customers to support local businesses.


We want you to love what you have purchased or ordered from T-Shirts Matter. If something is not right, let us know.

T-Shirts Matter does not accept returns on items that have been worn, washed, or damaged in any way by the purchaser. Please recognize this policy before returning product to our store or via mail. There are no exceptions.

If you have any questions please email us at We'll do our best to respond within 3 business days as we are experiencing a very high volume of inquiries.

When you make purchases at, each shipment is accompanied with a packing slip with details regarding merchandise purchased and payment information. If you happen to not be happy with your online purchase, follow the directions detailed below...


If your order contains defective or incorrect merchandise, please send an email with photos to and we will email you a pre-paid return label, to send back the items.


T-Shirts Matter - RETURNS
262 Coleman St
San Francisco, CA 94124


For packages that were verified as delivered and then found to be missing, we do not issue refunds. If you want a refund, most credit card companies offer some kind of protection for stolen packages. Please check with your credit card company in regards to their policy.

Online orders cannot be returned to any retail store locations.

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